It's been a yucky day at work today trying to put out fires for a client. I will be happy when we figure this thing out and deliver a new package of files. Then I will have a beer, slouch in my chair, kick off my shoes and rub my belly. At work.
It started at 8:30am when I saw the message light was on. 'Client' was having problems with the course we delivered yesterday. It wasn't sending the completion data back to their database when the course was finished. But at one time, back in April, it did. What changed? Oh, and by the way. They are launching this course out to their public tomorrow. Go get to fixin'.
So after I give 'Client' a call to confirm that I received her message and that I'm on the case, I bang my head on my desk. Crap. My two developers who worked on this project are not in the office. One's out sick, the other works from home on Thursday.
Immediately, I start with the emails telling the developer and the company partners what's going on and start with the investigating. Is it the code? What timestamp is it? Which was the last confirmed working version for them? This went on for about 3 hours back and forth on IM, email and phone.
Finally we uncover what may be the root of the problem. It was me. The last image change the client asked for affected an asset on the last page of the course. That last page asset was the way we were telling the client's database that the course was finished. When the asset was updated, I saved it as the wrong format, thus removing the completion code delivery. Double crap.
I had to join Client on a conference call this afternoon to provide an update as to what the issue was and what our solution would be. Luckily they weren't jerks about it, at least not on the phone to me. It was productive and forward-looking so I didn't feel on the defensive. Why can't all clients be like that? Although I'm sure as soon as they hung up the phone they were cursing me out. Come on, that's what I would do.
So now it's wait time for me as I stand by as the developer does his thing. This is the worst part for me, the waiting. Because I want to be doing something, but there's nothing that I can do.
This is one of those days where I wish I was 6 years old again and my only worry was what color crayon to use in my Barbie coloring book.